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Suttle, Marilyn

Who's your gladys? how to turn even the most difficult customer into your biggest fan - New York AMACOM (American Management Association) 2009 - xiii,224p.incl.index

ISBN: 9780814414392

Subjects--Topical Terms:

Interpersonal Relations
Customer Services
Customer Relations

Dewey Class. No.: 658.812 S8W4

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