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Reichheld, Fred

The Ultimate question 2.0 how to promoter companies thrive in a customer-driven world - Boston Harvard Business Review Press 2011 - xi,290p.

ISBN: 9781422173350

Subjects--Topical Terms:
NPS
Net Promoter System
Fundamentals
Marketing Management
Leadership
Employee Loyalty
Employee Motivation
Customer Loyalty
Consumer Satisfaction
Customer Relation

Dewey Class. No.: 658.872 R3U5

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