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Kimbell, Lucy

The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities - Amsterdam, Netherland BIS Publishers 2016 rep. - 240p.incl.index PB

ISBN: 9789063693534

Subjects--Topical Terms:
Service Innovation
Handbook
Management
Services Management
Service Industries Management
Customer Services

Dewey Class. No.: 658.812 K4S3

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