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When the customer think we don't care (Record no. 55577)

000 -LEADER
fixed length control field 00565pam a2200181a 44500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160523b2002 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070598258
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 B8W4
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Buchanan, Richard W
245 ## - TITLE STATEMENT
Title When the customer think we don't care
Remainder of title ending actions that self-destruct companies, customer service and jobs
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. TMH
Date of publication, distribution, etc. 2002
300 ## - PHYSICAL DESCRIPTION
Extent viii,288p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Success in Business
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business Success
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Service
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Relations
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Ahmedabad (HO) Ahmedabad (HO) 15/04/2010 Viraj Marketing 250.00   658.812 B8W4 15773 22/05/2016 22/05/2016 Books

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