When customers think we don't care (Record no. 59108)

000 -LEADER
fixed length control field 00533pam a2200169a 44500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 160523b2004 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070598258
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 B8W4
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Buchanan, Richard W
245 ## - TITLE STATEMENT
Title When customers think we don't care
Remainder of title ending actions that self-destruct companies, customer service and jobs
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. TMH
Date of publication, distribution, etc. 2004
300 ## - PHYSICAL DESCRIPTION
Extent viii,288p.; incl.appendix
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Ahmedabad (HO) Ahmedabad (HO) 30/03/2005 Books India 250.00   658.812 B8W4 9021 22/05/2016 22/05/2016 Books

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