Service design for business: a practical guide to optimizing the customer experience (Record no. 71106)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00480 a2200157 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161229b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788126560066 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 R3S3 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reason, Ben |
| 245 ## - TITLE STATEMENT | |
| Title | Service design for business: a practical guide to optimizing the customer experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Wiley India Pvt. Ltd. |
| Date of publication, distribution, etc | 2016 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | PB |
| Other physical details | xi,189p.incl.index |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lovlie, Lavrans |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Flu, Melvin Brand |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ahmedabad (HO) | Ahmedabad (HO) | Book Section | 14/05/2016 | 37 | 319.20 | 658.812 R3S3 | 25052 | 14/11/2016 | 399.00 | Books |