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Measuring service quality SERVQUAL vs SERVPERF scales / Jain, Sanjay K.

By: Jain, Sanjay K
Material type: ArticleArticlePublisher: 20Description: 25-37Subject(s): Servperf | Servqual | Diagnostic Ability | Reliability | Scale Validity | Scale | Measurement | Service Quality In: Vikalpa: The Journal for Decision Makers
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Item type Current location Call number Vol info Status Date due Barcode
Articles Articles Ahmedabad (HO)
(Browse shelf) Vol. 29, Issue. 2 Available 007305

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