Who's your gladys? how to turn even the most difficult customer into your biggest fan

By: Suttle, Marilyn
Contributor(s): Vest, Lory Jo
Material type: TextTextPublisher: New York AMACOM (American Management Association) 2009Description: xiii,224p.incl.indexISBN: 9780814414392Subject(s): | Interpersonal Relations | Customer Services | Customer RelationsDDC classification: 658.812 S8W4
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Item type Current location Call number Status Date due Barcode
Books Books Ahmedabad (HO)
658.812 S8W4 (Browse shelf) Available 23127

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