The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities
By: Kimbell, Lucy
Publisher: Amsterdam, Netherland BIS Publishers 2016 repDescription: 240p.incl.index PBISBN: 9789063693534Subject(s): Service Innovation | Handbook | Management
| Services Management | Service Industries Management | Customer ServicesDDC classification: 658.812 K4S3
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Ahmedabad (HO) Book Section | 658.812 K4S3 (Browse shelf) | Available | 25767 |
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| 658.8102 W4S2 The Sales boss: | 658.812 C8C8 Customer-centric marketing: | 658.812 G6S3 Sense and respond: | 658.812 K4S3 The Service innovation handbook: | 658.812 K8P7 Profitable customer engagement | 658.812 P4E8 Ethnic marketing: theory, practice and entrepreneurship | 658.812 R3S3 Service design for business: a practical guide to optimizing the customer experience |
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