Rucci, A. J. Kirn S. P. <br/><br/>
The employee-customer-profit chain at sears 
Rucci, A. J. Kirn S. P. 
 -  1998 
 - pp.83-97 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Profit<br/>Deployment<br/>Measurement<br/>Transformation<br/>Turnaround