Hilburt-Davis, Jane <br/><br/>
Using the process content framework 
guidelines for the content expert  / Hilburt-Davis, Jane. 
 -  1995 
 - 189 - 199 
<br/><br/> Family business consultants, whatever their profession of origin, can make use of the distinction between what people say (content) and how they say it (process). This article summarizes some key concepts that process experts draw from family systems, organization development, and conflict resolution/negotiation theories to formulate a process/content framework. We suggest guidelines, illustrated with case examples, that can help family business consultants who are content experts move more thoughtfully and effectively between these two ways of viewing a family business. These guidelines can also  help family businesses choose between the process or content experts they may need in different situations.