TY  - BOOK
AU  - Doane, Darryl S
AU  - Sloat, Rose D
TI  - The Customer service activity book: 50 activities for inspiring exceptional service
SN  - 9780814472590
U1  - 658.812 D6C8 
PY  - 2005///
CY  - New York
PB  - AMACOM (American Management Association)
KW  - Customer Service Activity
KW  - Customer Services
KW  - Service Industries Workers and Training
KW  - Service Industries Workers
KW  - Service Industries
ER  -