Verma, Shalini <br/><br/>
Soft skills for the BPO sector   

 - Noida  Dorling Kindersley (India) Pvt.Ltd.  2009 
 - xii,247p. 
<br/><br/><label>ISBN: </label>9788131722206 
<br/><br/><label>Subjects--Topical Terms: </label><br/><br/>Change Management<br/>People Management<br/>Self Management<br/>Business Process Outsourcing<br/>BPO<br/>Soft Skills<br/>Psychology
<br/><br/><label>Dewey Class. No.: </label>153 V3S6