TY  - BOOK
AU  - Verma, Shalini
TI  - Soft skills for the BPO sector
SN  - 9788131722206
U1  - 153 V3S6 
PY  - 2009///
CY  - Noida
PB  - Dorling Kindersley (India) Pvt.Ltd.
KW  - Change Management
KW  - People Management
KW  - Self Management
KW  - Business Process Outsourcing
KW  - BPO
KW  - Soft Skills
KW  - Psychology
ER  -