TY - BOOK AU - Tewari, Jatashankar R TI - Hotel front office: operations and management SN - 9780195699197 U1 - 647.94 T3H6 PY - 2009/// CY - New Delhi PB - OUP KW - Total Quality Management KW - TQM KW - Environmental Management KW - HRM KW - Human Resource Management KW - Hospitality Marketing KW - Performance KW - Evaluating KW - Evaluation KW - Computer Applications KW - Security KW - Safety KW - Night Auditing KW - Accounting KW - Guest Services KW - Room Reservation KW - Room Tariff KW - Communication KW - Communications KW - Front Office Organization KW - Hotel Organization KW - Hospitality Industry KW - Front Office KW - Management KW - Operation KW - Operations KW - Hotels KW - Hotel ER -