TY  - BOOK
AU  - Summers, Donna C S
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 9788120339996
U1  - 658.4013 S8Q8 
PY  - 2010///
CY  - New Delhi
PB  - PHI
KW  - Z Tabels
KW  - X and R Chart Factors
KW  - Malcolm Baldrige National Quality Award
KW  - Organizational Effectiveness Evaluation
KW  - Business Results
KW  - Project Management
KW  - Problem Solving
KW  - Technique
KW  - Techniques
KW  - Tools
KW  - Lean
KW  - Lean Techniques
KW  - Lean Tools
KW  - Process Management
KW  - Benchmarking
KW  - Organizational Success
KW  - Managing Supply Chain
KW  - Organizational Philosophy
KW  - Quality Systems
KW  - HRD
KW  - Human Resource Development
KW  - Organizational Leadership
KW  - Strategic Planning
KW  - Sustaining Quality Management
KW  - Creating Quality Management
KW  - Organizational Effectiveness
KW  - Quality Management
ER  -