TY  - BOOK
TI  - CNBC TV 18: the ultimate answer to why companies are falling short of their customers' expectations inspite of innovations and opportunities - future of competition
U1  - CDROM 
PY  - 2005///
CY  - Mumbai
PB  - Television Eighteen India Ltd.
KW  - CDROM
KW  - CNBC
KW  - Lessons in Excellence
KW  - Television Eighteen India Ltd
KW  - Customers' Expectations
KW  - CNBC TV
ER  -