TY  - BOOK
TI  - AIMA: creating customer delight (CDROM)
U1  - CDROM 
PY  - 2009///
CY  - New Delhi
PB  - AIMA / Excel Multimedia
KW  - Centric Organization
KW  - Customer Value
KW  - Delivering
KW  - Gautam Chainani
KW  - S Y Siddiqui
KW  - Management
KW  - National Management Convention
KW  - Proceedings
KW  - Excel Multimedia
KW  - All India Management Association
KW  - AIMA
KW  - CDROMs
KW  - CDROM
ER  -