Rao, Ajit <br/><br/>
The little book of big customer satisfaction measurement 

 - New Delhi  SAGE Publications 
<br/><br/><label>ISBN: </label>9788132109785 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812 ANI