TY  - SER
AU  - Joshi, Rajiv
TI  - Customer relationship management
PY  - 2008///
KW  - Edi Faculty Papers
KW  - Crm Software
KW  - Open Source Software
KW  - Small And Medium Enterprises
KW  - Smes
KW  - Crm
KW  - Customer Relationship Management
ER  -