Suttle, Marilyn <br/><br/>
Who's your gladys?  how to turn even the most difficult customer into your biggest fan 

 - New York  AMACOM (American Management Association)  2009 
 - xiii,224p.incl.index 
<br/><br/><label>ISBN: </label>9780814414392 
<br/><br/><label>Subjects--Topical Terms: </label><br/><br/>Interpersonal Relations<br/>Customer Services<br/>Customer Relations
<br/><br/><label>Dewey Class. No.: </label>658.812 S8W4