Reichheld, Frederick F <br/><br/>
Loyalty rules  how today's leaders build lasting relationships 

 - Boston  Harvard Business School Press  2001 
 - xiii,213p.; incl.index 
<br/><br/><label>ISBN: </label>1578512050 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership<br/>Employee Loyalty<br/>Customer Relations<br/>Customer Loyalty<br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>658.812 R3L6