TY  - BOOK
AU  - Oade, Aryanne
TI  - Managing challenging clients: building effective relationship with difficult customers
SN  - 9780230238428
U1  - 658.812 O2M2 
PY  - 2012///
CY  - Hampshire
PB  - Palgrave Macmillan
KW  - Client Management Skill
KW  - Client Management Skills
KW  - Skills
KW  - Skill
KW  - Commitment
KW  - Responsibility
KW  - Trouble
KW  - Balance
KW  - Trust
KW  - Involvement
KW  - Control
KW  - Reputational Risk
KW  - Client Behavior
KW  - Challenging
KW  - Handling
KW  - Customer Service Management
KW  - Marketing Management
KW  - Consumer Satisfaction
KW  - Customer Relations
KW  - Customer Services Management
KW  - Customer Services
ER  -