Stickdorn, Marc <br/><br/>
This is service design thinking  basics-tools-cases 

 - New Jersey  John Wiley and Sons  2011 
 - 373p.incl.index 
<br/><br/><label>ISBN: </label>9781118156308 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Design Cases<br/>Service Design Tools<br/>Service Design Basics<br/>Customer Services Management<br/>Service Industries Planning<br/>Lateral Thinking and Service Design<br/>Customer Services<br/>Creative Thinking<br/>Creative Ability in Business<br/>Service Industries Management<br/>Service Design<br/>Service Design Thinking
<br/><br/><label>Dewey Class. No.: </label>658 S8T4