TY  - BOOK
AU  - Gureja, Gopal K
TI  - Organisational schizophrenia: impact on customer service quality
SN  - 9788132109563
U1  - 658.812 G8O7 
PY  - 2013///
CY  - New Delhi
PB  - Sage Response
KW  - Impact
KW  - Organisational Schizophrenia
KW  - Customer Service Management
KW  - Marketing Management
KW  - Customer Service Quality
KW  - Quality
KW  - Organizational Behavior and Customer Service
KW  - Customer Service
KW  - Customer Services
KW  - Customer Relation
KW  - Customer Relations
ER  -