Knox, Simon <br/><br/>
Customer relationship management   

 - New Delhi  Butterworth Heinemann  2006 
 - xiii,302p.; incl.index 
<br/><br/><label>ISBN: </label>8131214350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>Customer Relationship Management
<br/><br/><label>Dewey Class. No.: </label>658.812 C8