CRM (Customer relationship management) CDROM - Mumbai Bennett Coleman & Co.Ltd. 2004 - 134p. Subjects--Topical Terms: The ET Knowledge SeriesThe Economic Times Knowledge SeriesCDROMBusiness ManagementSales Force AutomationCustomer ServicesMarketing AutomationMarketing ManagementCustomer Relationship ManagementCustomer RelationCRM Dewey Class. No.: CDROM