TY  - BOOK
TI  - CRM (Customer relationship management): CDROM
U1  - CDROM 
PY  - 2004///
CY  - Mumbai
PB  - Bennett Coleman & Co.Ltd.
KW  - The ET Knowledge Series
KW  - The Economic Times Knowledge Series
KW  - CDROM
KW  - Business Management
KW  - Sales Force Automation
KW  - Customer Services
KW  - Marketing Automation
KW  - Marketing Management
KW  - Customer Relationship Management
KW  - Customer Relation
KW  - CRM
ER  -