Hirata, Thomas <br/><br/>
Customer satisfaction planning  ensuring product quality and safety within your MRP/ERP systems 

 - New York  Productivity Press  2009 
 - vii,107p.incl.index 
<br/><br/><label>ISBN: </label>9781420083811 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management<br/>Management<br/>Quality Control<br/>Production Planning<br/>Customer Services<br/>Customer Relation<br/>Customer Relations<br/>Customer Satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812 H4C8