TY  - BOOK
AU  - Hirata, Thomas
TI  - Customer satisfaction planning: ensuring product quality and safety within your MRP/ERP systems
SN  - 9781420083811
U1  - 658.812 H4C8 
PY  - 2009///
CY  - New York
PB  - Productivity Press
KW  - Marketing Management
KW  - Management
KW  - Quality Control
KW  - Production Planning
KW  - Customer Services
KW  - Customer Relation
KW  - Customer Relations
KW  - Customer Satisfaction
ER  -