TY  - BOOK
TI  - Exceptional customer service: going beyond your good service to exceed the customer's expectations
SN  - 9781580624589
U1  - 658.812 F6E9 
PY  - 2009///
CY  - New Delhi
PB  - Viva
KW  - Customer Expectations
KW  - Customer Service
KW  - Customer
KW  - CRM
KW  - Customer Relations Management
KW  - Marketing Management
ER  -