TY  - BOOK
AU  - Barlow, Janelle
AU  - Moller, Claus
TI  - A Complaint is a gift
SN  - 0070582092
U1  - 658.812 B2C6 
PY  - 2003///
CY  - New Delhi
PB  - TMH
KW  - Consumer Relations
KW  - Consumer Service
KW  - Customer Complaint
KW  - Customer Relations
KW  - Customer Service
KW  - Consumer Complaint
ER  -