TY - BOOK AU - Gould, Rennie TI - Creating the strategy: winning and keeping customers in B2B markets SN - 978074946614 U1 - 658.802 G6C7 PY - 2012/// CY - London PB - Kogan Page KW - B2B Marketing KW - Marketing Management KW - Industrial Marketing KW - Customer Relations KW - Strategic Planning ER -