Heil, Gary <br/><br/>
Leadership and the Customer Revolution: the Messy, Unpredicetable,and Inescapably Human Challenge of making the Rhetoric of Change a Reality   

 - New York  Van Nostrand Reinhold  1994 
 - 290p. 
<br/><br/><label>ISBN: </label>0442018525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relation<br/>Marketing<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 H3L3