Sheth, Jagdish Ed. <br/><br/>
Customer relationship management: emerging concepts, tools and applications   

 - New Delhi  TMH  2001 
 - xv,544p. 
<br/><br/><label>ISBN: </label>0070435049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations
<br/><br/><label>Dewey Class. No.: </label>658.812 C8