TY  - GEN
AU  - Kimbell, Lucy
TI  - The Service innovation handbook: : action oriented creative thinking toolkit for service organizations; templates- cases-capabilities
SN  - 9789063693534
U1  - 658.812 K4S3 
PY  - 2016/// rep
CY  - Amsterdam, Netherland
PB  - BIS Publishers
KW  - Service Innovation
KW  - Handbook
KW  - Management
KW  - Services Management
KW  - Service Industries Management
KW  - Customer Services
ER  -