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1.
The Behavioral advantage what the smartest, most successful companies do differently to win in the B2B arena

by Bacon, Terry R | Pugh, David G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658 B2B3 (1).

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2.
Who's your gladys? how to turn even the most difficult customer into your biggest fan

by Suttle, Marilyn | Vest, Lory Jo.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S8W4 (1).

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3.
What to say to a porcupine 20 humorous tales that get to the heart of great customer service

by Gallagher, Richard S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G2W4 (1).

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4.
Customer service training 101 quick and easy techniques that get great results

by Evenson, Renee.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 E9C8 (1).

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5.
The Behavioural advantage what the smartest, most successful companies do differently to win in the B2B arena

by Bacon, Terry R | Pugh, David G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.001 B2B3 (1).

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