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	1.	The Ultimate question 2.0 how to promoter companies thrive in a customer-driven world by Reichheld, Fred \| Markey, Rob. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business Review Press 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.872 R3U5 (1). Place hold Add to cart (remove)
	2.	Flying without a net turn fear of change into fuel success by DeLong, Thomas J. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business Review Press 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.314 D3F5 (1). Place hold Add to cart (remove)