The Best service is no service how to liberate your customers from customers service, keep them happy, and control costs
By: Price, Bill
Contributor(s): Jaffe, David
Material type:
TextPublisher: San Francisco, CA Jossey-Bass 2008Description: xvii,312p.incl.indexISBN: 9780470189085Subject(s): Marketing Management | Customer Service Managment | Service Industry Management | Service Industries Management | Customer Service | Consumer Service | Consumer SatisfactionDDC classification: 658.812 P7B3
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Ahmedabad (HO) | 658.812 P7B3 (Browse shelf) | Available | 12996 |
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