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1.
Customer culture: how FedEx and other great companies put the customer first every day

by Basch, Michael D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Saddle River, NJ Prentice Hall / Pearson Education 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B2C8 (1).

2.
Nice companies finish first : why cutthroat management is over--and collaboration is in /

by Shankman, Peter | Kelly, Karen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Palgrave Macmillan 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S4N4 (1).

3.
Sense and respond: how successful organizations listen to customers and create new products continuously /

by Gothelf, Jeff | Seiden, Josh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Massachusetts Harvard Business Review Press 2017Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G6S3 (1).

4.
Scaling up excellence: getting to more without settling for less

by Sutton, Robert I | Rao, Huggy.

Publisher: London Business Books / Random House Business Books 2016Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4013 S8S2 (1).

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