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1.
Employees first, customers second turning conventional management upside down

by Nayar, Vineet.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3152 N2E6 (1).

2.
Effective customer care

by Wellington, Pat.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Kogan Page 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 W3E3 (1).

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