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1.
When the customer think we don't care ending actions that self-destruct companies, customer service and jobs

by Buchanan, Richard W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8W4 (1).

2.
Answering the ultimate question how net promoter can transform your business

by Brooks, Laura L | Owen, Richard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Jossey Bass / Wiley 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B7A6 (1).

3.
E-myth mastery the Seven essential disciplines for building a world class company

by Gerber, Michael E.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Collins Business / HarperCollins Publishers 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.421 G3E6 (1).

4.
How companies win profiting from demand-driven business models no matter what business you're in

by Kash, Rick | Calhoun, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York HarperCollins Publishers 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4092 K2H6 (1).

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