Implementing e-CRM in organisations trends, benefits and critical issues / Grover, Damini.
By: Grover, Damini
Material type: ArticlePublisher: 2007Description: 207 - 220Subject(s): Implementation Strategies | Customer Relationship Path | E-Crm | Customer Relationship Management | Crm In: Management & ChangeItem type | Current location | Call number | Vol info | Status | Date due | Barcode |
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Articles | Ahmedabad (HO) | (Browse shelf) | Vol. 11, Issue. 2 | Available | 016402 |
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