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1.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

2.
Trainer's warehouse book of game fun and energizing ways to enhance learning

by Biech, Elaine (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Pfeiffer / Wiley 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3124 T7 (1).

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