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1.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text Publisher: New Delhi TMH 2007Availability: Items available for loan: BhubaneswarCall number: 658 PAN (1).

2.
Service management and marketing : customer management in service competition

by Gronroos, Christian.

Edition: 3rd ed.Material type: Text Text Publisher: New Delhi John Wiley 2012Availability: Items available for loan: BhubaneswarCall number: 658.8 GRO (1).

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