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1.
The Ultimate online customer service guide how to connect with your customers to sell more!

by Collier, Marsha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ John Wiley & Sons, Inc. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C6U5 (1).

2.
The Customer service activity book 50 activities for inspiring exceptional service

by Doane, Darryl S | Sloat, Rose D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 D6C8 (1).

3.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

4.
Service business development strategies for value creation in manufacturing firms

by Fischer, Thomas | Fleisch, Elgar | Gebauer, Heiko.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Cambridge Cambridge University Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 F4S3 (1).

5.
This is service design thinking basics-tools-cases

by Stickdorn, Marc | Schneider, Jacob.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley and Sons 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8T4 (1).

6.
Compendium of customer service questionnaires and inventories

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire, UK Gower Publishing Ltd. 2002Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: 658.812 C6C6 (1). :

7.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

8.
Dabawala lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

9.
Dabawala

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

10.
The Economic Times in the classroom: customer service-CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Times Multimedia India 2008; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

11.
Dabbewale Pandit, Srinivas

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Pocket Books (Pvt.) Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

12.
Successful customer service get brilliant results fast

by Rowson, Pauline.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Viva Books 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8 (2).

13.
Superior customer service the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Q8S8 (1).

14.
The Intention economy when customers take charge

by Searls, Doc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 S3I6 (1).

15.
Branded customer service the new competitive edge

by Barlow, Janelle | Stewart, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida HarperCollins Publishers India Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8 B2P7 (1).

16.
The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities

by Kimbell, Lucy.

Publisher: Amsterdam, Netherland BIS Publishers 2016 repAvailability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K4S3 (1).

17.
Services marketing: people, technology, strategy

by Lovelock, Christopher H | Wirtz, Jochen.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey: World Scientific, 2016Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 W4S3 (1).

18.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text Publisher: New Delhi TMH 2007Availability: Items available for loan: BhubaneswarCall number: 658 PAN (1).

19.
Service management and marketing : customer management in service competition

by Gronroos, Christian.

Edition: 3rd ed.Material type: Text Text Publisher: New Delhi John Wiley 2012Availability: Items available for loan: BhubaneswarCall number: 658.8 GRO (1).

20.
Dabawalas: lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi: TMH 2007Availability: Items available for loan: BhopalCall number: 658  PAN (1).

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