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	1.	No cover image available Service Quality, Customer Satisfaction, and Customer Loyalty Commercial Banks Lenka, Usha. by Lenka, Usha \| Suar, Damodar \| Mohapatra, Pratap K.J. Material type: Article; Format: print Publisher: The Journal of Entrepreneurship 2009Online access: Click here to access online Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)
	2.	No cover image available Soft and hard aspects of quality management practices influe service quality and customer satisfaction in manufactu Lenka, Usha. by Lenka, Usha. Material type: Article; Format: print Publisher: 2010Availability: Items available for loan: Ahmedabad (HO)Call number: (1). Place hold Add to cart (remove)