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1.
The new face of retail banking Haldipur, Rajesh.

by Haldipur, Rajesh.

Material type: Article Article; Format: print Publisher: 1998Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
The future of marketing: new dimensions and challanges Bezawada, Ramakrishna.

by Bezawada, Ramakrishna.

Material type: Article Article; Format: print Publisher: 1999Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

3.
An Exploratory Studdy of CRM Orientation Among Bank Employee Mittal, Alok.

by Mittal, Alok.

Material type: Article Article; Format: print Publisher: 2003Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

4.
Delightful Moments of Truth Equals Effective CRM Sahay, Shankar.

by Sahay, Shankar.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

5.
Customer Care with eCRM Ganesan, G.

by Ganesan, G.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

6.
CRM done right Rigby, Darell K.

by Rigby, Darell K.

Material type: Article Article Publisher: 20Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

7.
From CRM to experience management Thusy, Alexandra.

by Thusy, Alexandra.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

8.
Managing customer touchpoints Deepak.

by Deepak.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

9.
Is Customer focus a rocket science? Banerjee, Arindam.

by Banerjee, Arindam.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

10.
CRM in bank an analytical approach / Sharma, M Subramanya.

by Sharma, M Subramanya.

Material type: Article Article; Format: print Publisher: 2005Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

11.
How valuable is word of mouth? Kumar, V.

by Kumar, V.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

12.
The right way to manage unprofitable customers Mittal, Vikas.

by Mittal, Vikas.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

13.
Customer relationship management free and open source CRM software for SMEs / Joshi, Rajiv.

by Joshi, Rajiv.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

14.
An Investigation of the consumers predisposition towards enr the retail loyalty cards Rakesh, Sapna.

by Rakesh, Sapna.

Material type: Article Article; Format: print Publisher: 2008Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

15.
Understanding the antecedents to the adoption of CRM technol small retailers Peltier, James W.

by Peltier, James W.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

16.
Role of analytical crm in crm systems importance and benetits / Ranjan, Jayanthi.

by Ranjan, Jayanthi.

Material type: Article Article; Format: print Publisher: 2009Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

17.
Implementing e-CRM in organisations trends, benefits and critical issues / Grover, Damini.

by Grover, Damini.

Material type: Article Article; Format: print Publisher: 2007Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

18.
Customer relationship for electronic payment products an empirical investigation in India / Bapat, Dhananjay.

by Bapat, Dhananjay.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

19.
Serving the insured customer an insight into e-crm (customer relationship management) pra

by Dash, Bishwamohan.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

20.
Technology adoption by small business an exploratory study of the interrelationships of owner and

by Peltier, James W.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

21.
Five no regrets moves for superior customer engagement French, Tom.

by French, Tom.

Material type: Article Article; Format: print Publisher: 2012Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

22.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amitkumar (Ed.) | | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (1).

23.
Total relationship marketing marketing management, relationship strategy, and CRM approaches for the network economy

by Gummensson, Evert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8T6 (1).

24.
Likeonomics the unexpected truth behind earning trust, influencing behavior, and inspiring action

by Bhargava, Rohit.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ John Wiley and Sons, Inc. 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B4L4 (1).

25.
Rural entrepreneurship development in liberalised era

by Dwivedi, Amit Kumar (Ed.) | Sukhwal, Anita (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Bookwell 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 338.634 R8 (2).

26.
Banking principles and operations

by Gopinath, M N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Snow White Publications Pvt.Ltd. 2014Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 G6B2 (1).

27.
Customer relationship management

by Anderson, Kristin | Kerr, Carol.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2002Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 A6C8 (1).

28.
CRM in service sector a practical approach

by Garikaparthi, Madhvi (Ed.).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI University Press 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

29.
Customer relationship management a database approach

by Kumar, V | Reinartz, Werner J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Wiley India (P.) Ltd. 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K8C8 (1).

30.
Customer relationship management a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M8C8 (1).

31.
Dabawala lessons for building lasting success based on values

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

32.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan India Ltd. 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

33.
Dabawala

by Pandit, Shrinivas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Books 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

34.
Customer relationship management

by Knox, Simon | Ryals, Lynette | Peppard, Joe | Payne, Adrian | Maklan, Stan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Butterworth Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C8 (1).

35.
Corporate softskills

by Gulati, Sarvesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Rupa 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.45 G8C6 (1).

36.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

37.
Handbook on debt recovery

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.1526 H2 (1).

38.
The Handbook of key customer relationship management the definitive guide to winning managing and developing key account business

by Burnett, Ken.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Addison Wesley Longman (Singapore) Pte.Ltd 2001Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8H2 (1).

39.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

40.
CRM at the speed of light essential customer strategies for the 21st century

by Greenberg, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G7C7 (1).

41.
Effective CRM - concepts and applications

by Chaturvedi, Braj Mohan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hyderabad ICFAI 2004Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

42.
In easy steps: start an online business practical help for entrepreneurs

by Smith, Jon.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH Education Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 I6 (1).

43.
Management information systems (an insight)

by Gupta, Hitesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi International book House pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.403 G8M2 (1).
Lists:

44.
Banking principles and operations

by Gopinath M N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Snow White Publications Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 G6B2 (1).

45.
Dabbewale Pandit, Srinivas

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Diamond Pocket Books (Pvt.) Ltd. 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658 P2D2 (1).

46.
Virgin business guides: customer is king how to exceed to their expectations

by Craven, Robert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Virgin Books 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.022 V4 (1).

47.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

48.
Customer relationship management concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Elsevier 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (2).

49.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

50.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

51.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

52.
Customer relationship management a strategic perspective

by Shainesh, G | Sheth, Jagdish N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Delhi Macmillan 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 S4C8 (1).

53.
Total relationship marketing marketing management, relationship strategy, and CRM approaches for the network economy

by Gummensson, Evert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford Butterworth-Heinemann 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8T6 (1).

54.
Social business by design transformative social media strategies for the connected company

by Hinchcliffe, Dion | Kim, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Times Group Books / Jossey-Bass 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.408 H4S6 (1).

55.
Train2success: customer relationship management

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Zenith Global Consultants Ltd. 2007; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

56.
Excellence wins: a no-nonsense guide to becoming the best in a world of compromise

by Sculze, Horst | Merrill, Dean.

Publisher: Michigan Zondervan 2019Availability: Items available for loan: Ahmedabad (HO)Call number: 658.3 S2E9 (1).

57.
Micro, small and medium enterprises (MSMEs) for inclusive growth

by Lohana, Sarika (Ed.).

Publisher: New Delhi New Century Publications 2014Availability: Items available for loan: Ahmedabad (HO)Call number: 332.0954 M4 (1).

58.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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