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	1.	The Customer service activity book 50 activities for inspiring exceptional service by Doane, Darryl S \| Sloat, Rose D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 D6C8 (1). Place hold Add to cart (remove)
	2.	Service business development strategies for value creation in manufacturing firms by Fischer, Thomas \| Fleisch, Elgar \| Gebauer, Heiko. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cambridge Cambridge University Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.4012 F4S3 (1). Place hold Add to cart (remove)
	3.	This is service design thinking basics-tools-cases by Stickdorn, Marc \| Schneider, Jacob. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley and Sons 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658 S8T4 (1). Place hold Add to cart (remove)
	4.	The Best service is no service how to liberate your customers from customers service, keep them happy, and control costs by Price, Bill \| Jaffe, David. Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA Jossey-Bass 2008Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 P7B3 (1). Place hold Add to cart (remove)
	5.	The Service innovation handbook: action oriented creative thinking toolkit for service organizations; templates- cases-capabilities by Kimbell, Lucy. Publisher: Amsterdam, Netherland BIS Publishers 2016 repAvailability: Items available for loan: Ahmedabad (HO)Call number: 658.812 K4S3 (1). Place hold Add to cart (remove)
	6.	Services marketing: people, technology, strategy by Lovelock, Christopher H \| Wirtz, Jochen. Edition: 8th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Jersey: World Scientific, 2016Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 W4S3 (1). Place hold Add to cart (remove)

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