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1.
Application of Social CRM towards Information Services of Ac Libraries in India A Master Approach / Thomas, Prijith Jacob.

by Thomas, Prijith Jacob.

Material type: Article Article; Format: print Publisher: 2014Availability: Items available for loan: Ahmedabad (HO)Call number: (1).

2.
The Ultimate online customer service guide how to connect with your customers to sell more!

by Collier, Marsha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ John Wiley & Sons, Inc. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 C6U5 (1).

3.
Managing knock your socks off service

by Bell, Chip R | Zielinski, Dave | Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B3M2 (1).

4.
Knock your socks off selling

by Gitomer, Jeffrey | Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM (American Management Association) 1999Availability: Items available for loan: Ahmedabad (HO)Call number: 658.85 G4K6 (1).

5.
Effective small business management

by Hodgetts, Richard M | Kuratko, Donald F.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Fort Worth Harcourt College Publishers 2001Availability: Items available for loan: Ahmedabad (HO)Call number: 658.022 H6E3 (1).

6.
Reorganize for resilience putting customers at the centre of your business

by Gulati, Ranjay.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Press 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8R3 (1).

7.
Managing challenging clients building effective relationship with difficult customers

by Oade, Aryanne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire Palgrave Macmillan 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 O2M2 (1).

8.
Banking principles and operations

by Gopinath, M N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Snow White Publications Pvt.Ltd. 2014Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 G6B2 (1).

9.
Compendium of customer service questionnaires and inventories

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hampshire, UK Gower Publishing Ltd. 2002Availability: Items available for reference: Ahmedabad (HO) ReferenceCall number: 658.812 C6C6 (1). :

10.
Organisational schizophrenia impact on customer service quality

by Gureja, Gopal K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage Response 2013Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 G8O7 (1).

11.
Customer relationship management a strategic approach to marketing

by Mukerjee, Kaushik.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2007Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 M8C8 (1).

12.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

13.
CRM (Customer relationship management) CDROM

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Bennett Coleman & Co.Ltd. 2004; Availability: Items available for loan: Ahmedabad (HO)Call number: CDROM (1).

14.
Integrated retail management (Indian adaptation)

by Ogden, James R | Ogden, Denise T.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Biztantra / Houghton Mifflin Co. 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 658.87 O4I6 (1).

15.
Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems

by Hirata, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Productivity Press 2009Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H4C8 (1).

16.
Banking principles and operations

by Gopinath M N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mumbai Snow White Publications Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 G6B2 (1).

17.
Built to love creating products that captivate customers

by Boatwright, Peter | Cagan, Jonathan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi TMH Education Pvt.Ltd. 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B6B8 (1).

18.
21st century business customer service career solutions publishing

by Humphrey, Doris D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Mason,Ohio South-Western / Cengage Learning 2011Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 H8T9 (1).

19.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2005Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

20.
Ultimate CV over 100 winning CVs to help you get the interview and the job

by Yate, Martin John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Kogan Page 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 650.142 Y2U5 (1).

21.
Quality: Total Customer Service

by Taylor, Lynda King.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Century Business 1992Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 T2Q8 (1).

22.
Human Development Report 1992

by UNDP.

Material type: Text Text; Literary form: Publisher: Availability: No items available : Withdrawn (1).

23.
Basics of banking

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Taxmann 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 332.1 B2 (1).

24.
Customer relationship management: concepts and technologies

by Buttle, Francis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Rouledge Taylor and Francis Group 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

25.
Superior customer service the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi PHI 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 Q8S8 (1).

26.
Effective customer care

by Wellington, Pat.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Kogan Page 2010Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 W3E3 (1).

27.
The Intention economy when customers take charge

by Searls, Doc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, MA Harvard Business Review Press 2012Availability: Items available for loan: Ahmedabad (HO)Call number: 658.834 S3I6 (1).

28.
Branded customer service the new competitive edge

by Barlow, Janelle | Stewart, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Noida HarperCollins Publishers India Ltd. 2006Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8 B2P7 (1).

29.
Effective small business management

by Hodgetts, Richard M | Kuratko, Donald F.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Philadelphia The Dryden Press 1998Availability: Items available for loan: Ahmedabad (HO)Call number: 658.022 H6E3 (1).

30.
Services marketing: people, technology, strategy

by Lovelock, Christopher H | Wirtz, Jochen.

Edition: 8th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey: World Scientific, 2016Availability: Items available for loan: Ahmedabad (HO)Call number: 658.809 W4S3 (1).

31.
Service management and marketing : customer management in service competition

by Gronroos, Christian.

Edition: 3rd ed.Material type: Text Text Publisher: New Delhi John Wiley 2012Availability: Items available for loan: BhubaneswarCall number: 658.8 GRO (1).

32.
People powered: how communities can supercharge your business, brand, and teams

by Bacon, Jono.

Publisher: harpercollinsleadership.com HarperCollins Leadership 2019Availability: Items available for loan: Ahmedabad (HO)Call number: 658.8343 B2P3 (1).

33.
Customer relationship management: concepts and technologies

by Buttle, Francis | Maklan, Stan.

Edition: 4th ed. rep. Publisher: Oxon Routledge / Taylor & Francis Group 2021Availability: Items available for loan: Ahmedabad (HO)Call number: 658.812 B8C8 (1).

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